1. Return Eligibility
We accept returns under the following conditions:
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Item(s) must be returned within 30 days of the delivery date
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Item(s) must be unused, unworn, and in their original packaging
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All tags, manuals, and accessories must be included
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Proof of purchase (order number or receipt) is required
Note: Sale items, gift cards, and customized products are non-returnable unless defective or damaged.
2. How to Start a Return
To initiate a return:
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Visit our [Returns Center] (or provide a contact form on your website)
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Submit your order number and reason for return
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We’ll review and send you a return authorization and instructions
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Ship the product back using the label provided or your own shipping method
Customers are responsible for return shipping costs unless the item was damaged or incorrect upon delivery.
3. Refunds
Once your return is received and inspected:
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You’ll be notified by email about the approval or rejection of your refund
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If approved, your refund will be processed to your original payment method within 5–7 business days
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
4. Exchanges
We currently do not offer direct exchanges. If you want a different size or product, please return the original item and place a new order.
5. Damaged or Defective Items
If your item arrived damaged or defective:
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Contact us within 3 days of delivery
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Include clear photos of the product and packaging
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We will replace the item at no extra cost or issue a full refund
6. Late or Missing Refunds
If you haven’t received a refund yet:
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First, check your bank or credit card statement
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Then contact your payment provider—it may take some time before your refund is officially posted
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If you’ve done all this and still haven’t received it, please contact us via our website's support section
7. Policy Updates
We reserve the right to update this policy at any time. Any changes will be reflected on this page with the “Effective Date” updated above.